Why Forming a Global Capability Centre (GCC) in India is Your Smartest Move for 2026
For decades, the global business narrative around India was centered on cost arbitrage. Today, that story is outdated. The conversation has shifted dramatically from saving money to creating value. Global Capability Centers (GCCs) in India are no longer back-office support hubs; they have evolved into strategic nerve centers driving innovation, digital transformation, and core business functions for the world’s largest companies.
The numbers are staggering. The GCC market in India is booming and expected to reach $110 billion by 2030, with projections suggesting the number of centers will surpass 2,000 by 2026. For global leaders, establishing a GCC in India is no longer just an option—it is a strategic imperative for staying competitive in a rapidly changing world.
Beyond Cost: The Evolution into Innovation Hubs
The most significant change in India’s GCC landscape is the shift in their role from support to strategy. Initially established for IT maintenance and payroll, these centers are now becoming sophisticated Centers of Excellence (CoEs) that are integral to their parent companies’ global success.
Today’s GCCs are at the forefront of :
- Research & Development: Driving new product engineering and intellectual property creation.
- Digital Transformation: Leading enterprise-wide adoption of AI, machine learning, and data analytics.
- Strategic Business Functions: Handling complex responsibilities that are core to the parent company’s mission.
By 2026, over 70% of GCCs in India are expected to have incorporated advanced AI capabilities, using machine learning for everything from operational analytics to strategic decision-making.
The Unbeatable Advantage: A Talent Superpower
India’s single greatest asset is its immense and skilled workforce. The country has solidified its position as a global talent hub, making it an unbeatable destination for companies seeking skilled professionals at scale.
- Vast Talent Pool: India produces over 1.5 million engineers annually and has one of the world’s largest pools of English-speaking, tech-savvy professionals. The GCC sector alone already employs over 1.9 million people and is projected to grow to over 2 million by 2026.
- High-Quality, Future-Ready Skills: Indian professionals are not just numerous; they are highly skilled in the technologies that matter most. The workforce excels in cutting-edge fields like AI, data science, cybersecurity, and blockchain, allowing GCCs to become leaders in innovation.
- A Magnet for Top Talent: The opportunity to work on global projects with cutting-edge technology makes Indian GCCs highly attractive for top-tier professionals, which aids in both attracting and retaining skilled employees.
The Compelling Economics: Efficiency, Scale, and 24/7 Operations
While cost is no longer the only driver, the economic advantages of operating in India remain compelling.
- Significant Cost Optimization: Companies can achieve operational cost savings of 40–60% compared to Western markets without compromising on quality. This allows businesses to reinvest savings into further innovation and growth.
- Time-Zone Advantage: India’s strategic time zone allows for seamless, 24/7 “round-the-clock” operations, which is crucial for functions like global customer support, real-time analytics, and agile development cycles.
- Scalability: The vast talent pool and the availability of infrastructure in both major metros and emerging Tier II and Tier III cities give companies the flexibility to scale their operations efficiently as their needs grow.
A Thriving Ecosystem Built for Growth
Establishing a GCC in India means plugging into a dynamic and supportive environment that is purpose-built for innovation and business success.
- Supportive Government Policies: Initiatives like “Make in India” and “Digital India,” along with simplified foreign direct investment (FDI) norms and tax benefits in Special Economic Zones (SEZs), have made doing business easier than ever.
- Robust Digital Infrastructure: With a digital economy projected to exceed $1 trillion by 2030, India offers a foundation of high-speed internet and world-class digital public infrastructure like Aadhaar and UPI for secure and scalable operations.
- Strong Data Governance: India has significantly strengthened its data security frameworks, including the new Digital Personal Data Protection Act, making it a reliable and secure location for handling sensitive global business functions.
Your Strategic Imperative for 2026
The momentum behind GCCs in India is undeniable. It’s the result of a powerful alignment of world-class talent, significant cost efficiencies, a culture of innovation, and a supportive government. As global enterprises continue to seek resilience, scalability, and a competitive edge, India’s role as the world’s premier GCC destination will only grow stronger.
If you are a global leader looking to future-proof your organization, accelerate innovation, and drive efficiency at scale, the question is no longer if you should set up a GCC in India, but how fast you can get there.
Contact Sakrat to execute your GCC in india.
